Client Policies & Concierge Care Standards
At Aqua Drip, we pride ourselves on delivering an elevated wellness experience built on professionalism, safety, and mutual respect. Please review the following policies that help us uphold this standard of care.
Appointment & Booking Confirmation
To reserve your appointment, a non-refundable 50% deposit is required at the time of booking.
For the safety of our team, all clients must provide a valid photo ID and confirmed service address prior to appointment approval. Bookings without this information will not be finalized.
Cancellation & Rescheduling
We understand that plans may change. To best accommodate all clients, we kindly request a minimum of 24 hours’ notice for cancellations or rescheduling.
– Cancellations or changes made within 24 hours of the scheduled time will be charged in full.
– Appointments booked with less than 24 hours’ notice are considered final and non-refundable.
Late Arrivals
If we are unable to proceed with your treatment due to a late arrival, the full appointment fee will still apply.
Concierge Services
Our mobile appointments are carefully scheduled and dispatched with precision.
– If a clinician is en route or has arrived, and the client is unavailable or not present at the confirmed location, the full appointment fee plus applicable travel charges will apply.
Client Code of Conduct
Aqua Drip is committed to maintaining a safe, respectful, and professional atmosphere for both clients and clinical staff. We ask that all clients treat our team with courtesy, dignity, and respect at all times. We maintain a zero-tolerance policy for any form of:
– Harassment
– Discrimination
– Aggressive, inappropriate, or abusive behavior (verbal or physical)
Failure to adhere to these standards may result in immediate termination of services and permanent suspension from future bookings.
